This service is designed to provide video service providers with critical insights into their operational and performance metrics. Offered as a managed service, it equips Over-The-Top (OTT) video services with the tools needed for real-time monitoring and sophisticated analytics.

Core Features of Accedo Insights

Accedo Insights empowers OTT service providers to closely monitor their technological frameworks, assessing essential aspects of their infrastructure, operations of end-user applications, and video performance metrics. By integrating the comprehensive observability platform of New Relic, the service delivers detailed insights into various crucial metrics. These include monitoring of host processes, resources, transaction speeds, load times, and the ratio of connection buffering, enabling technical and operational teams to quickly pinpoint and address any issues that could potentially disrupt services.

Benefits for Video Service Providers

The implementation of a data-centric approach to video service operations through Accedo Insights allows providers to proactively identify and solve problems before they affect the end-user experience. This global solution offers a dynamic Quality of Service (QoS) monitoring and analytics tool, granting users instant access to operational performance data. Features such as automated alerts, a detailed customer analytics dashboard, and round-the-clock support from the Accedo team enhance the ability to maintain service quality. Moreover, the service provides extensive analysis of API response times, client latency, video metrics, crash logs, and other Key Performance Indicators (KPIs) to ensure seamless video service operations.

Impact on Service Quality and Sustainability

Accedo Insights not only aims to maintain the health of video services but also strives to accelerate the resolution of issues, focus on continuous service improvement, and enhance user engagement and loyalty. It promotes sustainability by optimizing the service delivery chain, identifying and alleviating traffic bottlenecks, and reducing the consumption and overuse of computing resources, Content Delivery Networks (CDNs), and more. This partnership between Accedo and New Relic marks a significant advancement in providing video service providers with a comprehensive toolset for ensuring high-quality service delivery and operational efficiency.

News source: https://www.accedo.tv/