Clear-Com has renewed its nearly decade-long partnership with Goldenduck, a prominent AV solutions provider in Thailand.
This collaboration aims to enhance after-sales support for Clear-Com customers, establishing the brand as a leading player in the competitive AV market in the region.
Addressing Industry Needs
The AV industry in Thailand is rapidly evolving, with increasing technological complexities driving the need for reliable and expert support services. The partnership between Clear-Com and Goldenduck directly addresses this requirement by offering an after-sales service package that surpasses industry standards.
State-of-the-Art Service Center
Goldenduck operates a state-of-the-art service center, staffed by trained pre-sales and commissioning engineers. These professionals ensure that every Clear-Com system functions optimally. The in-house repair center, equipped with modern tools and technologies, reduces downtime and resolves issues efficiently.
Commitment to Customer Support
Hans Chia, Clear-Com’s Regional Sales Manager for Southeast Asia, emphasized the significance of this collaboration, noting that it reflects Clear-Com’s commitment to providing proactive and comprehensive customer support. This partnership aims to deliver an end-to-end solution that includes ongoing maintenance and technical assistance.
Meeting Market Demands
In a market where customers are increasingly demanding robust after-sales support, the Clear-Com and Goldenduck alliance stands out. The complexity of AV systems necessitates specialized support, which this partnership provides, ensuring that users can rely on their communication systems for critical operations.
Goldenduck’s Perspective
Chanunkarn Boonmarkmee of Goldenduck expressed satisfaction with the continued collaboration, highlighting the company’s dedication to ensuring the flawless operation of Clear-Com systems. The trained team at Goldenduck is committed to addressing the technical needs of customers, allowing them to focus on their core activities.
Setting a New Standard
The Clear-Com and Goldenduck partnership exemplifies a broader trend in the AV industry, where after-sales support is becoming a key differentiator among brands. By aligning with Goldenduck, Clear-Com is not only meeting this demand but also setting a new standard for after-sales service in Thailand.
Strategic Vision for the Future
This partnership reinforces Clear-Com’s strategic vision and commitment to maintaining its market leadership. As the AV landscape in Thailand evolves, Clear-Com and Goldenduck are prepared to meet future challenges with enhanced support services.
About Clear-Com
Clear-Com is a company that specializes in providing communication solutions, particularly for sectors such as broadcast production, military, aerospace, live events, and industrial operations. Established in 1968 and headquartered in Alameda, California, Clear-Com offers a range of products including wired and wireless intercom systems, IP communications, headsets, and signal transport solutions. The company is known for delivering reliable and scalable communication tools that are essential in environments where coordination and real-time communication are critical.
News source: Clear-Com
