This new system enhances communication throughout the 64,000-square-meter facility, addressing the challenges posed by the building’s size and construction.

Enhanced Communication Across the Facility

The new intercom solutions have significantly improved coordination among the technical, audiovisual, and staging teams at Baluarte. Eduardo Nanclares, Technical and Operations Director at Baluarte, stated that the Bolero wireless intercom system and SmartPanels have increased the efficiency of the teams, thereby enhancing the quality of events hosted at the venue.

Facility Details and Communication Challenges

Designed by architect Patxi Mangado, the Baluarte facility in Pamplona includes a main auditorium for 1,568 spectators, a chamber hall for 432 people, and 4,800 square meters of exhibition and event halls. The expansive space and solid gray-quartzite construction posed significant communication challenges, which the new Riedel system aims to address.

System Components and Integration

The Artist ecosystem at Baluarte includes the Bolero wireless intercom with six antennas and 20 beltpacks, along with seven SmartPanels connected over IP with AES67. This setup ensures seamless communication among technicians, security, and service personnel. The SmartPanels feature full-color multi-touchscreen displays, hybrid lever keys, and app-driven functionalities, providing workflow flexibility and connectivity. Riedel’s technical service provided initial training and continues to offer support.

Statements from Riedel Communications

Maribel Román, Regional Sales Manager at Riedel Communications, highlighted that the combination of Bolero and SmartPanels provides comprehensive coverage and flexibility, ensuring clear communication across multiple teams and spaces at Baluarte.

The implementation of Riedel’s intercom system at Baluarte marks a significant technological advancement for the venue, enhancing its ability to support a wide variety of events.